The Care Certificate is mandatory training for carers. This has to be completed by all applicants whatever their previous qualifications. Carers have an induction programme to follow so they are made aware of the policies and procedures of Total Care and details of our customers' routines and personal needs. No stone is left unturned to acquaint them with you before they make a visit. They shadow, and are shadowed by, experienced carers already on our team, and regularly attend update training programmes to keep them in line with government policies.
We understand the importance of security, reliability and confidentiality for all our staff. We check all staff using the nationally recognised Disclosure and Barring Service (DBS) disclosure service and in addition to this, we also carry out an independent three-stage interview and reference programme to ensure your safety.