Our excellent reputation is maintained by our team of caring, skilled and compassionate care staff.
Our professional experienced carers are provided with ongoing training during their employment etc. We provide ongoing training during their employment to constantly update and maintain our high standards. All of our carers are dedicated to providing the highest level of care. They are sympathetic and understanding of individual needs.
From the 1st April 2015 The Care Certificate is a mandatory training for carers. This has to be completed by all applicants whatever there previous qualifications. Carers have an induction programme to follow so they are made aware of the policies and procedures of Total Care and details of our customers' routines and personal needs. No stone is left unturned to acquaint them with you before they make a visit. They shadow, and are shadowed by, experienced carers already on our team, and regularly attend updated training programmes to keep them in line with government policies.
We understand the importance of security, reliability and confidentiality for all our staff. We reference check all staff using the nationally recognised Disclosure and Barring Service (DBS) disclosure service and in addition to this, we also carry out an independent three-stage interview and reference programme to ensure your safety.
• Always wear an identity badge and uniform if required
• Have the highest regard for your safety and privacy
• Will assist you, but also help you retain your independence in your own home, making sure you feel
happy and secure when they leave
• Treat you and your home with the utmost respect
• Are trained to meet your cultural and religious needs
• Provide companionship as well as personal care and home care, whilst respecting your
"The Total Care team went above and beyond the duty of care to look after my mum and dad. They emailed me in Texas regularly and kept me informed constantly. They were so patient and caring and later when needed they helped with finding my parents a care home. Without you guys I could not have done it. Thank you, thank you, thank you."
Professional home care team in Leeds. Call